Who We Are & Scope
BookitSocial is an Australian social ticketing and going-out discovery platform operated by Social Ark Pty Ltd (ABN registered in Melbourne, Victoria, Australia).
This Privacy Policy explains how we collect, store, handle, and safeguard your personal information across the BookitSocial mobile application (available on iOS and Android), the web guest-checkout portal at bookitsocial.co, and the host administration panel (collectively, our "Services").
We are strictly bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which govern the fair and responsible handling of personal records.
What Personal Information We Collect
We collect information directly from you when you register, book an experience, or interact with other members, as well as automatic device diagnostic signals to keep the network safe:
Account & Identity Information
Name, verified email address, Australian mobile phone number, and date of birth.
Public Social Profile
Profile avatar photo, bio blurb, home city (e.g. Melbourne, Sydney), and curated interests.
Bookings, Passes & Living Table Seats
Ticket QR codes, table seat reservations, guest invites, and split-bill allocations in AUD.
Payment & Payout Tokenisation
Stripe customer ID, card brand, and expiry. For hosts: Stripe Connect KYC details.
Device Signals & Security Logs
Device model, operating system, IP address, login timestamps, and anti-fraud telemetry.
How We Use Your Personal Information
Under Australian law, we only collect and process information reasonably necessary for our core activities:
🎟️ Ticketing & Door Check-in
Generating verified QR entry tickets, delivering digital receipts, and coordinating door access with verified hosts.
👥 The Living Table & Split Bills
Displaying real-time seat assignments, sending invite cards in chat, and letting attendees split bills seamlessly.
🛡️ Safety & Automated Moderation
Catching spam, blocking harassment, auditing suspicious logins, and protecting community integrity.
📍 Local City Discovery
Serving relevant events in Melbourne, Sydney, Brisbane, Perth, and other Australian regions based on your preference.
Storage, Security & Data Retention
All communications between your device, our web clients, and backend APIs are secured with end-to-end TLS 1.3 encryption. At rest, databases are encrypted using AES-256 standard protocols.
Account Deletion & Grace Period: When you initiate account deletion from the app, your account is immediately de-indexed from discovery. To safeguard against financial dispute fraud, financial records (such as Stripe charges) are retained for 30 days before permanent irreversible anonymisation, satisfying Australian taxation and accounting obligations.
Your Rights Under the Privacy Act 1988 (Cth)
You possess statutory rights under the Australian Privacy Principles:
- ✓Right of Access: You can request copies of all personal data held in connection with your account.
- ✓Right to Correction: Update your name, city, bio, and profile details anytime in the app settings.
- ✓Right to Delete: Request permanent closure and erasure via the in-app deletion button or by contacting support.
- ✓Right to Opt-Out: Unsubscribe from non-transactional marketing notices with a single tap.
Contact Us & OAIC Complaints
If you have questions, wish to exercise privacy rights, or feel your privacy has not been respected, contact our dedicated Privacy Officer first: